BD4 ® Soporte - version 5.2
BD4 Soporte is remote control software which allows you to interact
with a remote computer.
- It is written in Java, so It is
platform-independent. It is tested on Windows,
MacOS and Linux.
- Images have only 256 colors in order to reduce
the bandwidth consumption.
- It has a file transfer running on all
platforms.
- Network connection is compressed and
encrypted.
- There are two connection types: direct and
reverse.
- Direct connection is when the client
connects to the server.
- Reverse connection is when the server
connects to the client. It is very useful
because of your customers don't need to open
any port.
We use this software successfully to bring support to our
Cont4 customers.
BD4 is the trademark of our
Database Management System.
You can download a jar file (you need the
Java Plugin)
which contains both client and server software.
Command line execution shows the parameters if you need to make
shortcuts:
The following example is a direct connection to a Mac (server) from
Windows (client):
It is recommended that you set a password pressing the
"Change Password" button. Then the password field of the server tab will
be green and the password will be stored on a SoportePasswd.md5 file.
When you connect from the client, you can see the remote desktop:
If there are some chars that you can't write, you can press the
"Send Text" button. Then you can paste the text on the server.
This is the file transfer:
There are some limitations:
- It is not possible capturing the mouse pointer
on server because of java.awt.Robot screen capture.
- Some key codes are zero when receiving key
events so it is not possible sending these keys
to Robot.
- You can't unlock Windows because it prevents
screen captures and the keyboard combinations
Ctrl+Alt+Del programmatically.