• It is written in Java, so It is platform-independent. It is tested on Windows, Mac OS X and Linux.
  
• Images have only 256 colors in order to reduce the bandwidth consumption.
• It has a file transfer running on all platforms.
• Network connection is compressed and encrypted.
• There are two connection types: direct and reverse.
• Direct connection is when the client connects to the server.
• Reverse connection is when the server connects to the client. It is very useful because of your customers don't need to open any port.

The following example is a direct connection to a Mac (server) from Windows (client):

It is recommended that you set a password pressing the "Change Password" button. Then the password field of the server tab will be green and the password will be stored on a SoportePasswd.md5 file.

When you connect from the client, you can see the remote desktop:

If there are some chars that you can´t write, you can press the "Send Text" button. Then you can paste the text on the server.

This is the file transfer:

• It is not possible capturing the mouse pointer on server because of java.awt.Robot screen capture.
  
• Some key codes are zero when receiving key events so it is not possible sending these keys to Robot.
• You can't unlock Windows because it prevents screen captures and the keyboard combinations Ctrl+Alt+Del programmatically.

• http://bugs.sun.com/view_bug.do?bug_id=4352104
• http://bugs.sun.com/view_bug.do?bug_id=4691481
• http://bugs.sun.com/view_bug.do?bug_id=4776469